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How arwa toto Handles Your Personal Data

At arwa toto, your personal data is handled with a clear purpose: we collect only what is necessary to run your account, process deposits via DANA, OVO, GoPay…

Data collected only for account operationsDANA, OVO, GoPay, QRIS transaction data protectedYou may request data access or deletionIndonesia-based account holders coveredPolicy updated whenever practices change
arwa toto How arwa toto Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data Rights

You can reach our privacy team through three direct channels at any time. Whether you are in Bandung or anywhere else in Indonesia, our team responds to data-related requests within 2 business days. For urgent account-security concerns, live chat is the fastest path — agents are available 24 hours a day, 7 days a week.

Team online

Live Chat

Our live chat agents handle privacy queries around the clock — 24 hours a day, 7 days a week. Start a session from the account dashboard and select 'Privacy & Data' from the topic menu.

Email Support

Send a detailed data request to our privacy inbox and we will respond within 2 business days. Include your registered email and the specific data action you are requesting — access, correction or deletion.

Account Settings

Minor data corrections — such as updating your phone number or email address — can be made directly inside your account settings panel without needing to contact support at all.

HOW WE PROTECT YOUR ACCOUNT

Explore Our Data Handling Practices

Every layer of how arwa toto stores and processes your data is designed to match what you would expect from an operator that takes account security seriously.

Encryption at Rest and in Transit

All account data — including payment method references for DANA, OVO, GoPay and QRIS — is encrypted using AES-256 at…

Cookie Usage and Control

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most.

Data Retention Schedule

Account data is retained for as long as your account is active.

Withdrawal Verification and Data Use

When you request a withdrawal, we verify your identity against the name on your registered DANA, OVO, GoPay or QRIS…

Third-Party Data Sharing Policy

We share data with payment processors strictly to complete your transaction.

Requesting Data Access or Deletion

You have the right to request a copy of all data we hold about you, or to ask us to…

What You Asked About Our Privacy Policy

These are the questions we hear most often from account holders in Indonesia about how their data is managed on arwa toto. If your question is not covered below, our live chat team is available 24 hours a day to assist you directly.

We collect your name, email address, phone number and the payment method you register — such as DANA, OVO, GoPay or QRIS. We also log device identifiers and session timestamps to keep your login secure.

Payment data is shared only with the relevant payment processor — DANA, OVO, GoPay or QRIS — strictly to complete your transaction. No marketing company, data broker or advertiser receives your payment information.

Transaction records are retained for 12 months after account closure to meet audit requirements. After that period, all personal data associated with your closed account is permanently deleted from our systems.

Yes. Contact our privacy team via live chat or email with your registered email address and request a data export. We will compile and send your data summary within 2 business days — availability depends on local law.

Send a deletion request through live chat or to our privacy email inbox. Include your registered email and account ID. We will confirm deletion within 2 business days. Certain transaction records may be retained as required by local law.

We use session cookies for login continuity and analytics cookies to see which sections you visit. You can disable non-essential cookies any time via the cookie preference panel in our site footer — session cookies are required for account access.

Contact our live chat support immediately — agents are available 24 hours a day, 7 days a week. Select 'Account Security' from the topic menu. We will review your account access log and respond with findings within 24 hours.